Terms of Service
Last updated: January 2024
Agreement to Terms
By accessing our website or using our HVAC services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.
Services
Pro-Tech Heating & Air Conditioning provides:
- Residential and commercial HVAC installation
- Heating and cooling system repairs
- Preventative maintenance services
- Emergency HVAC services (24/7)
- System inspections and consultations
Service Appointments
When you schedule a service appointment, you agree to be present or have an authorized adult present at the service location. We will make reasonable efforts to arrive within the scheduled time window. If you need to reschedule, please contact us at least 24 hours in advance when possible.
Pricing and Payment
We provide upfront pricing for all services. Payment terms include:
- Estimates are provided before work begins
- Payment is due upon completion of services
- We accept cash, checks, and major credit cards
- Financing options available for qualifying customers
Warranties
Our workmanship is backed by our satisfaction guarantee. Manufacturer warranties apply to equipment and parts as specified by the manufacturer. Extended warranty options may be available for new installations.
Limitation of Liability
Pro-Tech Heating & Air Conditioning will not be liable for any indirect, incidental, special, or consequential damages arising from our services. Our liability is limited to the cost of the services provided.
Cancellation Policy
You may cancel a scheduled appointment at any time. However, we appreciate at least 24 hours notice so we can offer the time slot to other customers. There is no cancellation fee for standard service appointments.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new terms.
Contact Information
For questions about these Terms of Service, please contact us:
Pro-Tech Heating & Air Conditioning
Phone: (203) 610-2391
Email: dias12@live.com
Service Area: North Carolina